Shipping Policy

Last updated: 12/08/2026

1. Processing time

Orders are typically processed and dispatched within 3 business days of payment being received (or, for Trade Account orders, of the order being confirmed). Custom, made-to-order, or "Price on application" items may take longer — we'll confirm a lead time with you directly before your order is confirmed.

2. Shipping destinations

We currently ship internationally. Charges and policy varies per location.

3. Shipping methods and costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order, and are shown before you complete payment. We use trusted UK couriers to deliver orders; the specific carrier may vary by order size and destination.

4. Delivery times

Standard UK delivery typically takes 2 business days from dispatch. Delivery times are estimates, not guarantees, and can be affected by courier delays, weather, or high demand periods.

5. Order tracking

Where a tracked service is used, we'll send tracking information to the email address on your order once it's dispatched.

6. Damaged or lost shipments

If your order arrives damaged or doesn't arrive within the expected delivery window, contact us at enquiries@secoeng.co.uk with your order number so we can investigate with the courier and arrange a replacement or refund where appropriate.

7. Large or custom items

Some products (for example, custom-engineered equipment or bulk trade orders) may ship via a different method, such as pallet freight, with delivery arranged directly with you.

8. Contact us

Questions about a specific order's shipping: enquiries@secoeng.co.uk, +44 (0)1252 622333.